Posted on: Thu, 01/18/2024

By: Kendal Enz

At the heart of the American Arbitration Association (AAA®) lies a vibrant culture of innovation and a forward-looking approach to artificial intelligence (AI). This ethos is not just a recent addition but a decade-long journey of growth and evolution.

“AAA’s innovation program started over a

Posted on: Tue, 12/19/2023

By: Kendal Enz

The New York legal community gathered December 12, 2023 at the American Arbitration Association® (AAA®) offices in Midtown New York City and online Tuesday for a panel discussion hosted by the New York State Bar Association (NYSBA) on the role of artificial intelligence in arbitration and mediation. Panelists, including Diana Didia, senior vice president and chief innovation officer at the AAA-International Center for Dispute Resolution®, shared their insights into this rapidly evolving technology’s potential benefits and pitfalls.

In his introduction

Posted on: Tue, 11/07/2023

By: Svetlana Gitman, Vice President, AAA-ICDR® Commercial Division

When faced with a disagreement that needs resolution, finding the right arbitrator is pivotal. Yet choosing the right arbitrator requires more than just picking a name from a list—it requires strategic thinking and careful consideration of various factors. A common scenario where attorneys ask their colleagues for feedback on particular individuals is not sufficient; however, asking

Posted on: Mon, 08/21/2023

The Problem

A class-action litigation against a major corporation with multiple restaurant franchises was de-certified, resulting in thousands of current and former employees ordered to pursue their claims for off-the-clock overtime and side work individually by mediation and/or arbitration.