In the rapidly evolving world of technology, organizations are increasingly turning to generative AI (GenAI) and automation to streamline operations, enhance efficiency and drive innovation. At the AAA, these advancements are not just buzzwords—they're being actively explored and implemented across key departments. To gain deeper insights into how GenAI and automation are shaping the future of work at the AAA, we spoke with several leaders across operational business departments. Eric Dill, SVP and Chief People Officer; Anne Losada, AVP of People Strategy & Enablement; Esther Patel,

Summary

In Episode 22 of 2030 Vision: AI and the Future of Law, co-hosts Jen Leonard and Bridget McCormack challenge conventional thinking around legal ethics and artificial intelligence. Historically, conversations around AI in law have focused on risks—bias, hallucinations, confidentiality. But Leonard and McCormack argue it's time to broaden the ethical lens: Could it

In 2024 and 2025, the American Arbitration Association® (AAA) undertook a significant effort to revise our Consumer Arbitration Rules (Consumer Rules) and Employment/Workplace Arbitration Rules (Employment Rules). Our goal was to modernize and clarify the rules while maintaining transparency, fairness, efficiency and accessibility – essential hallmarks of the AAA consumer and employment arbitration process. Although the team didn’t revise every rule, they updated most of them in some way and reorganized several to create a more logical and uniform flow.

Categories of Change

Summary

What happens when you put artificial intelligence up against real human lawyers on legal tasks? What if the AI is just as accurate but uses 1/8 of the words?

In episode 21 of the 2030 Vision Podcast, hosts Bridget McCormack and Jen Leonard explore how AI is reshaping the legal industry. The duo tackles the big, messy, thrilling question: What happens to