By Lisa Romeo

Artificial intelligence is transforming how we work across industries, but with rapid innovation comes legal complexity. From breach of contract claims to consumer protection issues, AI-related arbitration cases are increasing. Below are summaries of recent AI arbitration disputes detailing the legal challenges businesses and consumers face.

The claims include general contractual disputes about the “business” of AI services and claims regarding the efficacy and safety of AI tools. Please note that the summaries below reflect only the claims asserted and not

By: Lauren Nick

With a background in organizational psychology and behavioral economics, Maya Markovich, vice president of the AAA-ICDR Institute™, has built a career at the intersection of law, technology and change management. From leading innovation at Nextlaw Labs to founding the Justice Technology Association, her work has consistently centered on leveraging technology to bridge the access to justice gap. In her role at the AAA-ICDR Institute, she brings together her diverse experiences to elevate thought leadership and promote greater inclusivity in alternative dispute

By Neil Currie

For over 25 years, the American Arbitration Association® (AAA) has delivered fairness, efficiency and due process in consumer and employment arbitration. As the world’s leading alternative dispute provider, the AAA played a key role in developing the Consumer Due Process Protocol and the Employment Due Process Protocol, which established essential due process standards for arbitration in these areas. The AAA’s commitment to due process is reflected in its Rules, policies and procedures, including its administrative review of consumer and employment arbitration

By Caitlin Saint-Jean

The AAA^® is transforming access to arbitration knowledge with its new AI-powered resource: AAAi Chat Book Case Prep and Presentation. Developed to support self-represented parties, new advocates and experienced legal professionals, this innovative tool combines AAA’s trusted content with cutting-edge technology to simplify arbitration research. In this interview, AAA leaders—Director of Publications and Law School Alliances Elizabeth Bain, Vice President of Marketing