Providing access to a wealth of knowledge about alternative dispute resolution. 

Whether you are a neutral seeking to enrich your knowledge, an existing or potential customer interested in learning more about the process or a member of the public looking to broaden or deepen your understanding of alternative dispute resolution, you’ll find the training, publications and other resources you need here.

A Guide to AAA-ICDR® Disaster Recovery Claims Mediation Procedures

A Guide to Commercial Mediation and Arbitration for Business People

AAA Arbitration Road Map

AAA-ICDR Arbitrator Select

AAA Healthcare ADR Services

AAA Labor-Management Dispute Resolution Services

Billing Guidelines for ICDR® Arbitrators

Billing Guidelines for ICDR Canada® Arbitrators

Commencing an AAA Mediation

Commencing an Arbitration for Olympic Movement and Sport Doping Disputes

Debunking 6 Myths about Construction Arbitration

Dispute-Wise Business ManagementTM France - Best Practices Report

Drafting Dispute Resolution Clauses - A Practical Guide

Grievance Mediation Services

Guide to Drafting International Dispute Resolution Clauses - English

Guide to Drafting International Dispute Resolution Clauses - Italian

Guide to Drafting International Dispute Resolution Clauses - French

Guide to Drafting International Dispute Resolution Clauses - Portuguese

Guide to Drafting International Dispute Resolution Clauses - Spanish

Guide to Energy ADR Services

How to File Your Arbitration Case

How to File Your ICDR Mediation Case

ICDR Canada Guide to Drafting Dispute Resolution Clauses - English

ICDR Canada Guide to Drafting Dispute Resolution Clauses - French

ICDR Resource Guide for International Conflict Management Strategies

Labor Arbitration Awards

Olympic Athlete Eligibilty, NGB Determination and Doping Disputes: An Overview

Representing Yourself in Employment Arbitration: An Employee's Guide

Representing Yourself in MN No-Fault Arbitration

The AAA-ICDR Guide to Drafting Alternative Dispute Resolution Clauses for Construction Contracts

The American Arbitration Association: A Long History of Working With Government

The Construction Industry's Guide to Dispute Avoidance and Resolution

Using ADR to Resolve Collegiate, Professional, and Sports-Business Disputes