The American Arbitration Association-International Centre for Dispute Resolution® (AAA-ICDR®) has published new AAAi Standards for AI in Alternative Dispute Resolution (ADR). They offer guidance for neutrals, advocates, and ADR administrators on ethical, effective, and human-centered use of AI in their work.

The AAAi Standards supersede the Principles Supporting the Use of AI in Alternative Dispute

By Adam Shoneck

The American Arbitration Association^® (AAA^®) recently released its 2024 Mass Arbitration: Consumer & Employment Infographic, a visual deep dive into the fast-evolving world of mass arbitration. As the volume and visibility of mass arbitrations grow, so does the need for clear, data-driven insights into what’s happening in those cases.

Why the AAA Shares This Data

In the rapidly evolving world of technology, organizations are increasingly turning to generative AI (GenAI) and automation to streamline operations, enhance efficiency, and drive innovation. At the AAA^®, these advancements are not just buzzwords—they're being actively explored and implemented across key departments. To gain deeper insights into how GenAI and automation are shaping the future of work at the AAA, we spoke with several leaders across operational business departments. Eric Dill, SVP and chief people officer; Anne Losada, AVP of people strategy & enablement;

By Andrew Barton and Jeffrey Zaino

Arbitration is generally praised for its efficiency, flexibility and fairness. Yet when it comes time to render an award, arbitrators may find themselves needing greater clarity on the issues presented and the specific relief each party is seeking. Traditionally, this can result in time-consuming and expensive post-hearing submissions. 

Enter the Issues and Relief Statement (IRS). This streamlined, neutral alternative equips arbitrators with the information they need to craft clear, enforceable and well-reasoned awards without adding