By Kendal Enz
The American Arbitration Association’s® (AAA®) New York No-fault Insurance Program marks its 50th anniversary this year. To celebrate this milestone, we sat down with Maureen Kurdziel, AAA senior vice president of dispute resolution services, Zarah Monterrosa, AAA vice president of the New York State Insurance Division, and Bridget McCormack, AAA
By: Kendal Enz
In our ongoing series on technological innovation at the American Arbitration Association® (AAA®), we spotlight how our team leverages emerging technologies to overcome complex challenges and enhance our operations. Earlier this year, the AAA partnered with students at Vanderbilt and Suffolk University Law Schools to refine ClauesBuilder® AI (Beta)—our cutting-edge
By: Kendal Enz
In this installment of our series on technological innovation at the American Arbitration Association® (AAA®), we explore the transformative power of AI in marketing with Jason Cabrera, AAA manager of marketing automation, and Bridget McCormack, AAA president and CEO. They discuss the creation and application of AI-driven marketing personas, offering insights into how these advanced tools are reshaping client engagement and service
By: Kendal Enz
In our ongoing series on technological innovation at the American Arbitration Association® (AAA®), we delve into how our employees are pioneering emerging technologies to enhance our work and address complex challenges. Today’s feature is a conversation with Miroslava Schierholz, AAA-International Centre for Dispute Resolution® (AAA-ICDR®) assistant vice president of the ICDR Case Management Centre, and Bridget McCormack,